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Home > Client Services > Technology Skills > Technical Training & Support

Technical Training & Support

Successful training is critical for full user adoption of any technology solution. A major reason that many technology programs fail is not due to the technology design itself, but due to lack of understanding or use by target user populations, whether they be internal staff or external customers, partners or prospects.

Overture consultants help you to fully leverage your technology investments by providing users the understanding, skills and compliance dictates of your solution through a variety of customized Training and Support services, including:
  • Instructor-lead group sessions
  • eLearning tutorials development
  • Web conferencing solutions
  • Curriculum Development & Support Services
  • Documentation Development

Health Care

Provided production support, implementation, and training of business super-users and clinical end users.

Retail

For one of the world’s largest specialty beverage retailers, we provided technical support analysts to help franchisees enroll in the new corporate Point Of Sale (POS) system.

Pharmaceuticals

Provided Documentation Specialist responsible for assistance in editing multiple project/program template documents, working to capture updates to existing project documentation and methodology templates and methodology user guides specifically for Governance Services .

Higher Education

Created and produced the University Messaging Architecture Guide; Created documentation and network diagrams describing the current Storage Area Network (SAN) implementation.

Financial Services

Trading Desk Software Engineering support for an investment management firm on data services such as Bloomberg, Reuters, and Morningstar while liaising and interfacing with users/traders, business units, and other technology groups.