Job Description

Job Title: Application Analyst
Job Number: 22897
Duration of contract: 12+ Months

Overture Partners client has a current need for an Application Analyst to join their team.  The ideal candidate will have outstanding interactions skills to support various end-users.  

Opportunity Overview :
  • Accountable for system analysis activities related to project initiatives. 
  • Responsible for scheduling and operations management applications.
  • Participate in requirements gathering, solution design, development, testing, implementation, and ongoing application support.
  • Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements
  • Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements
  • Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides
  • Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations
  • Respond to and resolve, or escalate, application issues raised by end-user.
  • Address system alerts, performing detailed documentation of troubleshooting steps and  issue resolution
  • Perform user access provisioning, including new user account establishment and access permission updates
  • Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes
  • Schedule, monitor, and troubleshoot issues with batch processes
  • Perform ad-hoc data queries and generate ad-hoc reports
  • Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts
Qualifications & Required skills:
  • 3+ years of experience in system analysis, including enterprise application design, development, implementation, and support
  • Experience writing technical documentation
  • Experience with enterprise system and / or application administration
  • Experience with IT service management / ticketing systems
  • Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams)
Desired skills:
  • Experience with Java, C#, SQL, or Python 
  • Expertise with Cloud platforms,
  • Experience with ServiceNow
  • Experience ERP applications

Educational Requirements:
  • Bachelors degree in information technology or related field of study
Work location and Additional Info:
  • Hybrid work environment; candidates within commuting distance to Boston are strongly encouraged to apply
  • Participate in on-call support rotation, responding to emergencies as needed.
Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

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