Job Description

Job TitleCisco Engineer
Job Number: 22852
Duration of Contract: 6+ Months with potential for extension

Opportunity Overview :
  • Will lead role  Call Center Technology Operations team.
  • Will participate in the  availability, security, enhancement management and overall performance of telephony applications.
  • Utilizes Cisco advanced telephony product suite.
  • Responsible for managing and administering all aspects of the Unified Communications infrastructure. This entails Unified Communications Manager, Unity, Emergency Responder, Unified SIP Proxy, Unified Border Element, Expressway, Voice Gateways as well as internal Call Recording, Speech Analytics, WFM platform (Verint).
  • Participate in  management, design, and development of a strategy for current and  future applications.
  • Collaborate with business partners, internal stakeholders, and vendors to build, maintain, and enhance our Cisco Telephony and call center technology capabilities.
  • Responsible for testing, production support, and optimization of all Cisco and Verint advanced technology suite.
  • Accountable for security compliance, IT administrative controls and coordinate, design, build, maintain Call Center Technology tools and services creating a fast, nimble, secure, and scalable software development framework.
Qualifications & Required skills:
  • 5 + years of work experience within Information Technology
  • 5 years of hands-on experience delivering Ciscos Advanced
  • Hands-on design, and development experience with following products is a must: Cisco Unified Communications Manager, Cisco Finesse, Cisco Jabber, Cisco Unity, Cisco Emergency Responder, Expressway Core and Edge, CUBE/Voice
  • Familiar with SIP Trunking
  • Firsthand knowledge of Verint 360 Suite or comparable platform (Call Recording/Quality Monitoring, Speech Analytics, Workforce Management)
  • Excellent communication skills both written and verbal
  • Experience with design and implementation of applications and SDLC practices
Educational Requirements
  • Bachelors degree and/or equivalent work experience
  • Technical Cisco certifications such as Cisco UCCE is preferred
Work location and Additional Info:
  • Fully remote; working within Eastern Standard time zone
Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

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