Job Description

Job Title: CRM Quality Assurance Analyst
Job Number: 21596
Type of Employment: Perm Role


Our client has a current need for a Mid Level CRM Quality Assurance to to join their team! Qualified candidates must have Salesforce experience with proven expertise working on  complex projects.

Opportunity Overview :
  • Responsible for the design, development, and execution of testing for CRM
  • Responsible for  analysis of business requirements and technical design
  • Development of test strategies and plans
  • Development of test cases and scripts - both automated and manual; test execution and tracking
  • Metrics reporting
  • Assisting clients with user testing; enhancing the testing function by identifying, proposing and implementing improvements.
  • Will work on multiple projects as a subject matter expert.
  • Participate in projects that require Salesforce.com or vendor packages that run on Salesforce.
  • Responsible for testing related to operational support and maintenance of various applications enabling university processes and systems.
Qualifications & Required skills
  • 3-5 years of experience with QA Analysis and Software work preferred.
  • Experience preparing test cases and producing planning and test strategy documentation as required. 
  • Experience in executing different types of testing from functional (negative, break-fix, A/B), regression to system-wide testing.
  • Experience triaging/troubleshooting issues and impact analysis.
  • Effective oral and written communication skills
  • Demonstrated knowledge of testing as part of software development lifecycle and enterprise integration frameworks
  • Understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies
  • Experience with basic SharePoint functionality is a plus.
  • Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
  • Intermediate to advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, Visio, and/or LucidChart
  • Possesses the ability to multi-task and switch priorities. 
  • Team player; professionalism and self-confidence
  • Salesforce or other CRM experience preferred
Educational Requirements:
Bachelors Degree in Business, Computer Science or related field of study; would consider relevant experience in lieu of degree

Work location and Additional Info:
Hybrid work environment

Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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