Job Description

Job Title: Customer Experience Designer
Job Number: 20545
Duration of Contract:  4 Months with potential for long term extension

Excellent opportunity for an Customer Experience Designer passionate about creating strategies for supporting customer excellence across all products, services and solutions.

Opportunity Overview:

  • Responsible for design, develop, execute and support customer experience.  
  • Execute on a variety of quantitative CX research methods: designs and executes against research methodologies (surveys, website feedback streams, usability studies, etc.)
  • Creates and delivers post project analyses including executive summaries, data dashboards, retrospectives, satisfaction surveys and follow-ups
  • Ability to identify best methods to accomplish research goals
  • Works closely with experience design center project manager and director
  • Maintains effective communication channels both within the team and with sponsors, stakeholders and senior management
  • Advocates for the importance of customer voice across departments
  • Collaborates and interacts with individual customer contacts typically to recruit participation within the XDC, involving 1-1 interactions
  • Takes proactive ownership of problems and demonstrates self-development
  • Generates new ideas and accepts new challenges and adapts to change

Qualifications

  • Demonstrated knowledge of data organization, analysis and visualization
  • Data dashboard experience with platforms such as Qualtrics, Tableau, SmartSheet, Google Analytics or others
  • Strong proven written and verbal communication skills
  • Experience with Excel and PowerPoint
  • Proactive with strong attention to detail
  • Survey platform experience
Educational Requirements:
Bachelor’s degree in a relevant discipline

Work location and Additional Info:
Will be expected to work on site a few days a week. 

Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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