Job Description

Job Title: Desktop Support
Job Number: 20173
Type of Employment:  Contract with potential to convert to perm


Our client has an immediate need for a Desktop Support Specialist to join their team.  The Desktop Support Specialist in this role will provide IT support in a fast paced business environment.  The ideal candidate is will provide top notch customer service to end user. This is a great opportunity to work with a well established company with ability to learn and grow technical expertise. 

Opportunity Overview :
  • Will learn from and provide day to day support for  Desktop Support team.
  • Diagnose and resolves computer problems and requests from users in a timely manner.
  • Utilizes ticket tracking system to document results of problem resolution sessions
  • Performs basic user administration on servers
  • Responsible for system preparation, including software installations and user configurations, for new and rebuilt systems for employees
  • Performs software installs, minor hardware repairs/maintenance, and assist with moving employees' desktop equipment
  • Responsible for proactively managing high severity and priority incidents from identification to resolution and escalation to appropriate group
  • Collaborates with hardware and software vendors to resolve issues
  • Responsible for recording, tracking and maintaining equipment inventory.
Qualifications & Required skills:
  • 1-3 Years IT experience
  • Experience supporting end-users in a corporate environment preferred
  • Highly motivated to take advantage of and seek out opportunities to learn
  • Team-oriented and skilled in working within a collaborative environment.
  • Self-motivated and able to work independently
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users.
  • Strong commitment to providing top notch customer service to endusers. 
  • Ability to maintain a Professional demeanor  
  • Thrives in a  fast-paced environment
  • Eagerness to grow into long term career in Information Technology .

Educational Requirements:
  • IT Certifications are a plus
  • Bachelors Degree in Computer Science or related field of study
Work location and Additional Info:
Work will be performed onsite (Southborough, MA)
Must be capable of lifting 40+ pounds.

Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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