Job Description

Job Title: IT Infrastructure Operations Manager
Job Number: 22748
Employment Status: Permanent Placement

Overture Partners client has an exciting role for IT Infrastructure Operations Manager to be part of a talented team to drive and implement new systems enterprise-wide. This is an excellent opportunity to join an well-established industry leader that has experienced rapid growth while continually sustaining success.

Opportunity Overview:

  • Will be accountable for the design, Implementation, administration, and support of infrastructure, end-user, and Helpdesk support requirements.
  • Support technology infrastructure solutions, including but not limited to, servers, storage, network, telecom, security, backups, and compliance.
  • Identify, implementation, and support of end-user compute solutions based on standards.
  • Determine and maintain best practices for helpdesk support tasks
  • Collaborate with IT managers to create and implement long term infrastructure plans.
  • Create project plans, budgetary estimates, set priorities and timlines
  • Set standards and facilitate for infrastructure functions and teams
  • Analyze current environments and provide recommendations for improvements
  • Create enhancements and strategies for technical systems
  • Proactively investigate new technologies that align with business needs. 
  • Maintain complete and accurate documentation for all systems and services
  • Oversee external parties contracted to work on and/or manage I.T. systems.
  • Evaluate hardware, software, services and outside vendor resources as needed.

Qualifications and Required Skills:

  • 10+ years experience with a combination of solid leadership and technical skills.
  • Experience leader with a background in I.T. systems restructuring, cloud migrations.
  • All Microsoft Operating systems for server and desktop, including Azure.
  • VMWare, IBM storage, Exagrid, Veeam and cloud-based storage for DR-HA.
  • Sophos, HP and Cisco networking or equivalent background.
  • VoIP, data, wireless and communications services.
  • Outstanding customer service skills; proactively seeks out opportunities to support users
  • Ability to simplify systems to align with business needs
  • Advanced troubleshooting/critical thinking skills
  • Ability to develop budgets and plans, manage projects, and leverage best practices.
  • Effective written and oral communication skills with all levels of the company.
Educational Requirements:
  • BS Degree Information Technology, Computer Science or Business.

Location and Additional Information:

Hybrid work environment; candidates within commuting distance to Central Massachusetts are strongly encouraged to apply

Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.







Application Instructions

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