Job Description

Job Title: IT Site Administrator
Job Number: 22568
Duration of Contract: 6 Months

Overture Partners client has a current need for IT Administrator to join their team in a hybrid work environment in central  Massachusetts!

Opportunity Overview :
  • Answers promptly to tickets/incidents related to client support/updates. 
  • Provide support, troubleshoot and configure remote access to assist network users with connectivity to network from non-magnet connections
  • Troubleshoot and resolve network issues/infrastructure
  • Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media 
  • Install, configure, and support issued mobile devices 
  • Oversee server event logs on a daily basis to maintain optimal performance and proactively address possible issues 
  • Implementation enterprise images for Desktops/Laptops 
  • Manage upgrades for hardware and software as needed
  • Responsible for updating Anti-Virus, Operating System patches, or other mandated software upgrades 
  • Escalate current or potential issues related to IT operations limit user impact
  • Assist Telecom with movement of IP phones and other groups with installation/ movement of assets 
  • Leverages knowledge of  Network Administrative Tools to manage the network and ensure efficiency of system resources
  • Maintain disaster recovery package for servers and build/restore servers 
  • Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized
Qualifications & Required skills:
  • 5 years of IT support or help desk related experience 
  • 5 years of relevant experience working in a collaborative, customer service focused environment.
  • Experience using a ticketing system . 
  • Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
  • Working knowledge and hands-on experience with the following skillsets:
  • Active Directory; Server Operating Systems 2008 - 2012; Local Area Networks (physical and logical); SCCM and Bomgar
  • Understands security measures and requirements
  • Basic Networking knowledge and understanding
  • Ability to support Mobile devices.
Education and Certification Requirements:
  • Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
  • Microsoft certifications is desirable, but not required or ITIL certification (Expert or Master).
Work location and Additional Info:
  • Must be vaccinated for Covid-19
  • Must be within driving distance to central Massachusetts 
  • May need to provide after hours support as needed

Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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