Job Description

Job Title: IT Specialist
Job Number: 21809
Duration of Contract: 3 Months

This is an excellent opportunity for an experienced IT Specialists to join a supportive talented team for  an established organization that excels at creating outstanding work environment.

Opportunity Overview :
  • Assist with daily first level end user support pertaining to Windows and iOS devices/applications
  • Provide user support both in person and remote.
  • Will utilize remote support technologies and channels 
  •  Support  hardware, software, and operating system.
  • Respond to, update, and resolve support tickets in ITSM ticketing system.
  • Assist in roll-outs of every facet of client technology: operating systems, software, hardware, firmware and drivers.
  • Responsible for onboarding new users. (i.e. imaging laptop hardware, configuring accounts, configuring applications, and configuring mobile devices)
  •  Maintaining store room inventory of laptops, mobile devices, and accessories.
  • Collaborates with team members and with other IT teams in the event a support request requires escalation.
  • Assist with the creation and maintenance of end user-facing documentation pertaining to instructional guides and problem resolution.
  • Work within the User Services team and cross-functional project teams to help the IT organization meet its support and service goals.
Qualifications & Required skills:
  • 1+ years of hand-on experience in a corporate environment in a technical support role
  • Knowledge and understanding of client computing fundamentals with Windows and iOS devices
  • Knowledge and understanding of computing and networking fundamentals like VPN, TCP/IP, and Active Directory services
  • Ability to work independently or as part of a team
Educational Requirements:

BS/BA degree preferably in Computer Science or equivalent experience

Work location and Additional Info:
Candidates local to the greater Boston area are strongly encouraged to apply.

Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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