Job Description

Job Title: Sr. Technical Associate
Job Number: 22728
Employment Status: Permanent Placement

Overture Partners Client has a urgent need for a Sr. Technical Associate to assists their internal teams and clients with mid-high level technical support.  The ideal candidate in this role will have excellent communication/listening skills to  address users technical issues.

Opportunity Overview:
  • Responsible for administration of infrastructure and security applications, desktop/mobile devices and networking.
  • Participate and support in the deployment, maintenance, configuration of client computer systems.
  • Collaborate with IT subject matter experts and internal employees to enhance systems and troubleshoot technical issues. 
  • Responsible for assisting with problematic events and the development of procedures to ensure computer systems are functioning properly.
  • Responds to escalation requests from help desk team/clients and resolves high level support  request.
  • Provide support for hardware, software, networking  and mobile device requests.
Qualifications & Required Skills:
  • 4+ years of work experience in a Systems Administration or similar role and an IT Help Desk environment
  • Windows AD/Azure AD/Office 365 administration, including user and group management, MFA, Conditional Access, Exchange/OneDrive.
  • Microsoft Intune/Autopilot/Mobile Application Management.
  • Networking and operating systems (Windows, Mac).
  • Endpoint security (Windows Defender preferred, BitLocker).
  • Computer hardware.
  • Unified communication systems (Teams/Ring Central/Zoom).
  • Exceptional customer service orientation - effective listening, and collaboration.
  • Experience supporting: WorkDay, Cato, Proofpoint, NetSuite, Citrix Sharefile
  • Conference Room and room scheduling support (Logitech, Robin)
  • Basic knowledge of ITIL, Service Desk metrics/SLA’s.
    ITSM ticketing tools (ServiceNow) or similar ticketing system.
Educational Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Certification in relevant IT products/technologies (e.g., CompTIA (A+, Network +, Server+, and Security+ certifications and/or Microsoft Certified IT Professional (MCITP).
Additional Information & Location:
  • Hybrid work environment
  • Will provide on-call support once a month 
Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.



Application Instructions

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