Job Description

Job Title: ServiceNow Engineer
Job Number: 21250
Duration of Contract: 6 Months


Overture Partners client has an upcoming need for a ServiceNow Engineer to join their team.  Must have proven expertise supporting large IT Infrastructure to develop enhancements.  

Opportunity Overview :
  • Build, design and implement new modules or functionalities for all ServiceNow instances.
  • Consult with stakeholders to understand the business needs in order to implement effective solutions.
  • Monitor and analyze the ServiceNow architecture for potential enhancements or improvements.
  • Provide support to various teams tasked with to embed their workflows into ServiceNow.
  • Participate in the evaluation and research of third-party software and conduct feasibility studies to determine appropriate solutions for integrations into ServiceNow.
  • Maintain a working knowledge of new trends within ServiceNow and new integrations or advancements that will improve organizational ServiceNow instance.
  • Facilitate code reviews, support business processes, and participate in problem analysis and consultation.
  • Work independently within guidelines, provide technical consulting on complex projects considering equipment capacity, limitations, operating time and desired results required.
  • Enhance and make recommendations to Agile/ITIL/SDLC methodology.
  • Work directly with the user and/or vendors to articulate and document user application needs.
  • Design, develop, and implement, software solutions for IT customers.
  • Develop and maintain proper technical and user documentation for each system in a consistent and structured manner.
Qualifications & Required skills
  • Minimum of 2 years of related experience
  • Experience with object-oriented/scripting languages and full stack development: UI, middle-tier, and backend.
  • Strong object-oriented analysis, design and programming skills
  • Experience building and consuming web services and API’s.
  • Experience with relational and non-relational database management systems, SQL coding and Object Relational Mapping tools such as Entity Framework.
  • Experience working in / knowledge of Agile/Scrum framework.
  • Experience using modern development processes/tools 
  • Software Development Life Cycle.
  • 3+ years supporting and developing within ServiceNow.
  • Scripting or programming experience including JavaScript, Jelly, Glide, HTML, XML and CSS.
  • Experience in administration of a ServiceNow instance including the management of users, groups and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
  • Experience or process, including but not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service
  • Catalog, Cloud Management, and Problem Management modules.
  • Experience in implementation and management of Orchestration and Discovery within ServiceNow.
  • Experience with cloud technologies and services.
Educational Requirements:
  • Bachelors Degree in Information Systems, Computer Science, a related field, or equivalent experience
  • Certification in ITSM (ITIL) a plus
  • ServiceNow Admin and/or Developer Certification preferred.
Work location and Additional Info:
Must be fully vaccinated

Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

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