Job Description

Job Title: Technical Support Specialist
Job Number: 23291
Duration of Project: 10 Months

Excellent opportunity to play a pivotal role in leading a team to provide optimal system performance and end-user support.  

Opportunity Overview :
  • Coordinate and lead team meetings and instructional/training sessions.
  • Accountable for identifying and resolving complex hardware issues for end users both remote and in person.
  • Participate in documenting and establishing standards for technical team and and assist team with adopt of standards 
  • Evaluate system needs and provide technical solutions
  • Complete remote software installations and upgrades
  • Diagnose and assist with multiple Virus Protection tools, addressing remediation and conducting audits as needed
  • Provide asset management oversight to include, assignment changes and inventory usage.
  • Document ticketing systems utilization.
  • Responsible for overseeing technical training and mentorship
  • Offer advanced assistance for Windows and Microsoft Office, encompassing email-related support.
  • Works with cross-functional teams to lead project initiatives.
  • Collaborate with Server and Network Administrators to achieve optimal configuration of all applications and systems
  • Responsible for software configurations and identifying & resolving issues.
Qualifications & Required skills:
  • Over 5+ years of experience managing and supporting large scale applications services.
  • Advanced expertise with Desktop upgrades, Windows Patch Management and Anti-Virus technologies
  • Advanced knowledge of configuring and troubleshooting desktop hardware and peripherals (Dell and HP preferred) and peripherals
  • Expertise with the following: Microsoft Windows 10 Operating Systems, Microsoft Office 2016 and Microsoft Active Directory administration including user creation and modification
  • Solid experience with scripting and task automation
  • Familiarity with ticketing applications
  • Advanced communications skills to interact with various cross functional teams and individuals
Educational Requirements:
  • Bachelors degree required
  • MCSA or MCSE Certification
Work location and Additional Info:
  • Work will be completed onsite in the Greater Boston Area.
  • Must be fully vaccinated for Covid-19
Overture Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online